6th May 2016
From: manager@the department store
To Jack Simpson@the department store
46 Wall Street
Hornby
Christchurch 8042
RE: Poor customer service
Dear Mr. Simpson
Thank you for your email on the 3rd of May. I understand you felt offended by one of our staff members' behavior. I believe the staff member served you harshly and was not polite. You have every right to feel upset about this. I am sorry that this has happened. I will do my best to set right this situation.
Our customers should not be served like this. I assure you that he/she has been given a warning. I have taken action by making sure he/she will take customer training services.
Due to this issue, we have included a $50 voucher for you to spend on anything in our department store.
Again I apologize for the inconvenience. Hope to see you very soon.
Thanks
Rebecca smith
Manager- Footwear
The department store
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