Newsletter

Dear customer and suppliers

Stanley Organics has come up with a new scheme that will help reduce the use of plastic waste packaging in our store.  We aim to stop putting plastic in our landfill. Biodegradable/degradable can break down at certain conditions. Therefore this is not a long term solution. We are inviting customers that want to make a change and join our scheme. We want to work together because as a community we can change the way everyday products are been bought. We welcome any feedback that will help improve our new scheme.

Here are some of the changes that are going to be applied 

1) All plastic bags are now replaced with hessian bags (made from flax and hemp fibers). The first bag is free with orders over $50. We can provide recycled cardboard boxes and help carry them to your car.

2) Most liquid products (liquid soap, shampoo, dishwashing liquid, etc) are now available in ¨fill your own¨ containers. Bring your own container to fill up and get a 5% discount.

3) Fresh vegetables- instead of plastic bags, try reusable waxed cotton bags to keep the food fresh.

Stanely Organics Ltd. thank you for your support we hope to see you all soon. 

Regards,

Barry and Judith Sampson

Store owners

123 Green Road                                                                     07 444 4444

Newton                                                                                   stanelyorganicsltd@email.com.nz

Fire evacuation Instructions

 From: Meg Warren

To: All staff members

CC: Manager

Date 6 August 2020

Subject: Fire evacuation procedure

Hi everyone,

We have recently had a fire drill, There was some confusion on what to do after the fire dill has gone off.

A fire alarm goes off loud and continuously to warn people a fire has happened. Many staff members were aware of this but remained inside the building. The staff members that did leave were unsure of where to go and what to do. In an event of a fire alarm please follow these instructions.

- Firstly, you need to evacuate the building immediately once the fire alarm has gone off.

- Leave everything your life is more important than a laptop etc

- Once all out of the building assemble at the main car park and wait till instructions are given.

- Do not walk away for any reason even if you have left your phone inside; to make sure everyone is safe you must remain where you are until further notice.

- You must remain at the car park until you have been given the all-clear by the fire safety person. 

To make sure no injuries or accidents happen; the fire exit doors need to be clear at all times. There should be nothing blocking the doors. This will make it harder for people to get out. This also would take time. We want to make sure everyone exits the building safely. Please take your time to read this through so you are clear of what to do next time we might have a fire. Thank you and stay safe. For any concerns or questions please don't hesitate to email me at MegWarren@workplace.com.

Kind regards, 

Meg Warren

Administrator 

Review of Recycling programme

To: Jenny McCabe

From: Harry gray

Date: 23 July 2020

Re: Review of the recycling program

As you have requested I have written up some updates about the recycling program. Below are some positives and negatives of how the trial went.

- Most of the recycling bins have been used correctly and the appropriate items are going into their corresponding bins. 

- Some of the staff think it is a waste of time but they all are still following the rules.

- There has been mostly positive feedback come in from staff about the new system.

- The food scraps bin isn't emptied often enough and it becomes smelly.

- There is some confusion over what types of plastics are recyclable.

In my opinion, I think there should be signs that show what type of rubbish goes in which bin. To make sure the place does not stink up the rubbish should be taken out every time it is full. 

Harry

Administrator 

External correspondence practice

6th May 2016

From: manager@the department store

To Jack Simpson@the department store

46 Wall Street

Hornby

Christchurch 8042

RE: Poor customer service

Dear Mr. Simpson

Thank you for your email on the 3rd of May. I understand you felt offended by one of our staff members' behavior.  I believe the staff member served you harshly and was not polite. You have every right to feel upset about this. I am sorry that this has happened. I will do my best to set right this situation.

Our customers should not be served like this. I assure you that he/she has been given a warning. I have taken action by making sure he/she will take customer training services.

Due to this issue, we have included a $50 voucher for you to spend on anything in our department store.

Again I apologize for the inconvenience. Hope to see you very soon.

Thanks

Rebecca smith

Manager- Footwear

The department store